Order Processing:
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
We offer several shipping options to meet your needs, including standard and expedited shipping.
Domestic Shipping:
Estimated delivery time for standard shipping is 3-7 business days.
Expedited shipping options are available for faster delivery, typically 1-3 business days.
International Shipping:
We offer international shipping to select countries. Shipping charges and delivery estimates will be calculated at checkout.
International delivery times vary based on the destination and customs processing times.
Shipping Restrictions:
We do not ship to P.O. boxes or APO/FPO addresses.
Some products may be subject to shipping restrictions due to size, weight, or destination regulations.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.
Customs, Duties, and Taxes:
Mammy cool store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Items:
Mammy cool store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges:
If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.
Contact Us:
If you have any questions or concerns regarding your shipment, please contact our customer service team at Mammy.cool.de@gmail.com.